FAQ

Yes, international shipping is available. Orders are shipped from our studio and delivery times may vary depending on your location and local postal services. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient. Once an order has been shipped, a confirmation email with shipping details will be provided.

If you need help or have questions about shipping to your country, feel free to reach out before placing your order.

We accept cedit/debit cards (Visa, Mastercard, American Express, Discover, Diner's Club, UnionPay), mobile wallets (Apple Pay, Google Pay), and Shop Pay.

We try to fulfil orders as fast as we can and may not be able to change and/or cancel your order but if you need to make important adjustment such as shipping address, let us know and provide your order number. Please make sure to put the correct orders and shipping address during checkout. Your order cannot be refunded or canceled once it has been fulfilled. 

All orders are shipped from Singapore via SingPost. Delivery times may vary depending on your destination and local postal services.

Estimated delivery times are as follows:

• Singapore: 2–3 business days
  
• Asia: 8–16 business days
  
• Australia & New Zealand: 8–17 business days
  
• United States & Canada: 8–20 business days
  
• Europe & Rest of the World: 10-20 business days
  

Please note that these are estimates and not guaranteed. Delivery times may be affected by customs processing, local postal services, public holidays, or unforeseen delays. 

If your order has not arrived within the estimated timeframe, feel free to reach out and we’ll be happy to assist.

Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are determined by your local customs authority and are not included in the order total. Any additional fees incurred during customs clearance are the responsibility of the recipient.

QELSEA STUDIO is not able to predict or control these charges. If you are unsure about your country’s import policies, we recommend checking with your local customs office before placing an order.